Privacy Policy

1. Who we are

Lou Digital Solutions(“we”, “us”, or “our”) operates this website and sells products directly to customers in Malaysia. We are based in Klang Valley, Malaysia.

Contact: [email protected]

2. What data we collect

When you place an order or contact us, we may collect:

• Name
• Phone number (including WhatsApp)
• Email address
• Delivery address
• Order details (products, quantity, payment preference)
• Messages you send us

We may also collect basic technical data such as browser type and pages visited through standard website analytics.

3. How we use your data

• Process and fulfil your orders
• Communicate about your order, delivery, or enquiries
• Arrange payment and shipping
• Improve our website and customer service
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Payment data

When online payment is enabled, payments will be processed by a licensed third-party payment gateway. We do not store your full card or banking credentials on our servers. Payment providers handle transaction data according to their own privacy policies and security standards.

5. Data sharing

We may share necessary order information with:

• Courier and logistics partners (for delivery)
• Payment gateway providers (for online payments)
• Service providers that help us operate our website

We only share what is needed to complete your order or provide our services.

6. Data retention

We keep order and contact records for as long as needed to fulfil orders, handle warranty or return requests, and meet accounting or legal requirements.

7. Your rights

Under Malaysia's Personal Data Protection Act (PDPA), you may request access to, correction of, or deletion of your personal data we hold. Contact us at [email protected] to make a request.

8. Security

We take reasonable steps to protect your information. However, no method of transmission over the internet is 100% secure.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.